Tru By Hilton Minneapolis Mall of America

EVERYTHING!! I have literally stayed at over 100 hotel around the USA and I have NEVER been able to state this, Everything from the front Desk (Katie) to the shuttle driver (Who was amazing) to the cleanest most comfortable room we have ever stayed in. There is usually something wrong from the odd odor to a room to the stomping of people above us. I Can not find 1 thing to complain about on our stay. Beds were super comfortable, rooms were spotless, looks and feels like this hotel just had a makeover, it is that nice. It may have been just a tad spendy but let me tell you, I WILL be staying at this hotel again and I hope it goes as well as last night. I want to thank everyone who made our stay so enjoyable.

It was clean. I had to stay over in Minneapolis due to a flight cancellation. The staff here were superb. I didn't have my luggage so they gave me toiletries. The following day I was working in the main area, the manager stopped by (and other staff) to see if I needed anything and to let me know where drinks were etc. The manager even gave me a couple of bottles of water. They made a not so great situation wonderful.

We loved everything! It was a great time. We used the shuttle our entire trip. Drivers were great. The breakfast was delicious. Lots of choices. Loved the sitting are .Felt homey!! A very family oriented Hotel. We also liked your information boards.Very helpful. Loved everything. We will be back.

The hotel was very clean. They are obviously well staffed here because we were always seeing workers cleaning the lobby, halls or rooms. The front desk was efficient and friendly. TV made the kids happy since it had more streaming options. Very close to the Mall of America and five minutes from the airport (which is a good and bad thing—very loud planes would wake me up). That being said,great hotel but don’t expect a restful sleep. Thin walls. And don’t get near the ice machine. Seriously I could hear the neighbors’ conversations, words on their TV, and their alarms going off. I have stayed near airports around the world but never felt like the planes were landing in my room. If it wasn’t for this I would have given it a 10 but have to be honest.

Mike the front desk person when we checked in is very nice. I liked that I was able to call the hotel and get an actual person. Beds are comfortable and I appreciated the non carpeted floor. They do not have the usual individual toiletries and soaps, but offer them in dispensers. The breakfast is nice and well stocked. They have a pancake making machine, the mini Belgian waffle maker, bagels, bread for toast and muffins. Packets for oatmeal, yogurt, juice and cold cereal. There does appear to be only 1% milk though. The gym is very nice, clean several machines and they all seem to work and free weights. I would stay here again.